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DHL eCommerce Canada

Do you expect a standard parcel sent by DHL?
Please use the following options to check the status of your parcel.

  • If you are expecting an international parcel sent with DHL Express, please use Express Tracking

In case you received a dedicated link from your shipper please use this link to track your parcel. If you have not received a parcel ID, please contact the sender to ask for the status of your shipment.

Please see our FAQs or get in touch with our Customer Service if you have any questions.




Do you have an inquiry about DHL eCommerce or DHL Parcel products and services? Our customer service will be happy to help.

Please consider that we can only offer support in case you receive a shipment from one of the above organizations or if you are a business customer planning to send frequent international shipments. Private customers can send their international shipments via the local post office.

Please call us if you need immediate assistance.

Customer Service Number
+1 317 554 5191

Opening Times

Monday-Friday8 AM - 9 PM (ET)
Please note that General Customer Service will be closed on public holidays.
In addition to providing unmatched shipping solutions, DHL eCommerce is a highly rewarding place to work. One reason is that we count our employees among our most valuable resources. We are also proud to be an Equal Employment Opportunity employer which supports fairness and diversity as fundamental business principles. We appreciate your interest in joining our team and will gladly review your resume.

Career opportunitiesExternal Link