Contact: DHL Express
DHL Express welcomes your general inquiries, comments and suggestions.
If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.
If you are unsure, please return to our Contact Center and select again.
If you are unsure, please return to our Contact Center and select again.
Alternatively, contact us by telephone on: 1-800-CALL-DHL (1-800-225-5345)
National Customer Service Office
DHL Express Customer Service
18 Parkshore Drive
Brampton, ON Canada
L6T 5M1
If you're calling from outside Canada, please call:
Canada Customer Service 1-905-861-3687
Hours of Operation
For your convenience, our call centers are open the following hours, Monday to Friday:
Ontario
07:00 a.m. - 9:00 p.m. E.S.T. - English
Quebec
08:00 a.m. - 5:00 p.m. E.S.T. - French
Order Supplies
To order supplies please call 1-800-CALL-DHL (1-800-225-5345)
Technical Support
At DHL we are committed to providing industry leading technical support for our customers.
Please call 1-800-225-5345 (option # 4) and a technical support analyst will be available to assist you with any of our electronic shipping systems.
Accounts Receivable
Our invoice provides the detailed shipping information you need to help track your weekly waybill transactions more efficiently. Plus, with our e-Billing On-Line Invoicing System, you can view your invoices online and analyze your monthly shipping costs. We also offer a number of different payment options to help make the payment process faster and more convenient.
Please call 1-800-CALL-DHL (1-800-225-5345) and an accounts receivable analyst will be available to assist you with any of your questions. customercareca@dhl.com
Claims
If you have to submit a claim for damaged or lost items, our trained Claims Coordinators will strive to make the process as simple and trouble-free as possible.
Please call 1-800-CALL-DHL (1-800-225-5345) and one of our claims analysts will be available to assist you with any of your questions.
DHL Express Customer Service
18 Parkshore Drive
Brampton, ON Canada
L6T 5M1
If you're calling from outside Canada, please call:
Canada Customer Service 1-905-861-3687
Hours of Operation
For your convenience, our call centers are open the following hours, Monday to Friday:
Ontario
07:00 a.m. - 9:00 p.m. E.S.T. - English
Quebec
08:00 a.m. - 5:00 p.m. E.S.T. - French
Order Supplies
To order supplies please call 1-800-CALL-DHL (1-800-225-5345)
Technical Support
At DHL we are committed to providing industry leading technical support for our customers.
Please call 1-800-225-5345 (option # 4) and a technical support analyst will be available to assist you with any of our electronic shipping systems.
Accounts Receivable
Our invoice provides the detailed shipping information you need to help track your weekly waybill transactions more efficiently. Plus, with our e-Billing On-Line Invoicing System, you can view your invoices online and analyze your monthly shipping costs. We also offer a number of different payment options to help make the payment process faster and more convenient.
Please call 1-800-CALL-DHL (1-800-225-5345) and an accounts receivable analyst will be available to assist you with any of your questions. customercareca@dhl.com
Claims
If you have to submit a claim for damaged or lost items, our trained Claims Coordinators will strive to make the process as simple and trouble-free as possible.
Please call 1-800-CALL-DHL (1-800-225-5345) and one of our claims analysts will be available to assist you with any of your questions.
Tracking
