File a Claim
If you are not completely satisfied with our service, our International specialists are here to help you.
Important: Claims related to damages for insured shipments need to be reported within seven (7) calendar days of the delivery date. Claims related to service guarantees need to be filed within fourteen (14) calendar days from the date of pick up.. All other claims must be reported within thirty (30) days from the date in which DHL picked up the shipment. For damaged shipments valued at $1,000 (Euros) or more, an inspection request is required.
To request a claim, please complete the form below (letter of intent).
Important: Claims related to damages for insured shipments need to be reported within seven (7) calendar days of the delivery date. Claims related to service guarantees need to be filed within fourteen (14) calendar days from the date of pick up.. All other claims must be reported within thirty (30) days from the date in which DHL picked up the shipment. For damaged shipments valued at $1,000 (Euros) or more, an inspection request is required.
To request a claim, please complete the form below (letter of intent).
All fields with an asterisk (*) are mandatory.