Customs Services – Control of Importing and Exporting Activities

DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business. With our online tool (tas.dhl.com) we provide essential customs information to help you prepare your shipments.

A service charge is applied to any import of a non-document shipment for which DHL advances to Customs any duties, charge or taxes and then re-bills the receiver.

The transaction charge is added to any import shipment where DHL Express (Canada) has to collect the duties and taxes on delivery.

Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and taxes payer.

At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

For shipments containing more than five different commodities, a multiline entry charge is applied for every additional line item. All commodities require identification and must be classified under unique harmonized code tariff numbers. The charge applies to the duty and taxes payer.

At shipper or importer request, the release of a DHL Express shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.

Additional charges for Customs Services

Customs Service	How We Charge	Additional Charge
Bonded Storage	Per shipment, per day after 2 calendar days	Minimum 7.50 CAD and 0.20 CAD/kg per shipment (after 2 days)
Broker Notification	Per shipment	15.00 CAD
Multiline Entry	Per line	4.00 CAD per line after 5 lines (maximum of 24.00 CAD)
Release to Broker	Per shipment	60.00 CAD
Processing Fee	Per shipment	11.00 CAD or 2.5% of value of duties and taxes, if higher
Transaction Fee	Per shipment	5.00 CAD