Skip to content
Skip to service links: contact, tools, help, the group
Skip to search
Skip to main navigation
Skip to sub navigation
Skip to Footer with links to masthead, print, email a friend and disclaimer
 

Fraud Awareness and Prevention

As the leader in international shipping, the DHL brand is known around the world. DHL takes protecting our customers and their sensitive information seriously. We encourage you to be aware of potential fraudulent behavior by malicious parties using the DHL brand.

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Fraudulent calls

If you have received a suspicious call advising you of a DHL Shipment or Delivery but without specifying a 10 digit DHL tracking or airway bill number, DHL recommends that you take the following action:
  • Do not provide further information especially if it is from an automated caller.
  • You may be prompted to press a key to indicate a certain option, such as to speak to a live person or to be taken off the call list. Do not take further action.
  • Discontinue the call immediately if it seems suspicious.
  • Please report receiving fraudulent or suspicious DHL calls to The DHL Fraud Department
security.support@dhl.com

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.

Please do not open the attachment. This email and attachment does not originate from DHL.

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

Please report receiving fraudulent or suspicious DHL emails to The DHL Fraud Department.

5/15/14
New Email Fraud Alert

A fraudulent email is being circulated which suggests a payment must be made to DHL for a shipment that has been created. It requires that one either opens up an attachment using a specific password or one clicks on links that appear to go to a DHL website (but that do not). A copy of this fraudulent email is shown below. The DHL Fraud Department is aware of the issue and has been working with authorities to investigate.

If you receive such an email, be assured that it was not authorized by DHL and that the package does not exist. Do not click any hyperlinks or open any attachments within the email.
Signs to look for:
  • Poor grammar
  • Poor spelling
  • Links that when your mouse pointer hovers over reveal an address that is not DHL.ca or DHL.com.
To report the issue to DHL, please forward the fraudulent email to: security.support@dhl.com and then simply delete the email.

Additionally, you may also report the issue to law enforcement online at the Internet Crime Complaint center: www.ic3.gov/default.aspxExternal Link / New Window .

More information on email fraud can be found on the DHL website at:
dhl.ca/en/legal/fraud_awareness

Sample Fraudulent Email

DHL Article