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Important Information

Link arrow DHL Canada | Link arrow Important Information | COVID-19

Important Information

03/24/2020
Latest Network UpdatesExternal Link / New Window
Online Payment Now Required for Duties and Taxes
As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand DeliveryExternal Link / New Window. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
  • China to Europe/Americas/Rest of World: from 2,52 $ p/kg to 1,35 $ p/kg
  • China/Hong Kong to Australia/New Zealand: from 2,52 $ p/kg à 1,35 $ p/kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in CAD per KG
DHL Express Emergency Situation Surcharge as of July 1st, 2020
For shipments billed in kgs (USD/kg)
 Destination Country/Region
Origin Country / RegionHong Kong*
& China		Australia &
New Zealand***		Rest of Asia**EuropeAmericasRest of World
China1.35 CAD2.45 CAD1.35 CAD1.35 CAD1.35 CAD1.35 CAD
Hong Kong*1.35 CAD2.45 CAD1.35 CAD1.35 CAD1.35 CAD1.35 CAD
Rest of Asia**1.35 CAD2.45 CAD1.35 CAD0.26 CAD0.26 CAD0.26 CAD
Europe0.26 CAD0.26 CAD0.26 CAD0.26 CAD0.26 CAD0.26 CAD
Americas0.26 CAD0.26 CAD0.26 CAD0.26 CAD0.26 CAD0.26 CAD
Rest of World0.26 CAD0.26 CAD0.26 CAD0.26 CAD0.26 CAD0.26 CAD
* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
Below, you will find the details for the adjusted surcharge per origin and destination combination:
For shipments billed in kgs (CAD/kg)
 Destination
OriginHong Kong
& China		Australia &
New Zealand		Rest of Asia EuropeAmericasRest of World
China$1.35$2.52$1.35$2.52$2.52$2.52
Hong Kong$1.35$2.52$1.35$1.35$1.35$1.35
Rest of Asia$1.35$2.45$1.35$0.26$0.26$0.26
Europe$0.26$0.26$0.26$0.26$0.26$0.26
Americas$0.26$0.26$0.26$0.26$0.26$0.26
Rest of World$0.26$0.26$0.26$0.26$0.26$0.26
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau
For shipments billed in lbs (CAD/lb)
 Destination
OriginHong Kong**
& China		Australia &
New Zealand		Rest of Asia* EuropeAmericasRest of World
China$0.60$1.26$0.60$1.26$1.26$1.26
Hong Kong$0.60$1.26$0.60$0.60$0.60$0.60
Rest of Asia$0.60$1.10$0.60$0.13$0.13$0.13
Europe$0.13$0.13$0.13$0.13$0.13$0.13
Americas$0.13$0.13$0.13$0.13$0.13$0.13
Rest of World$0.13$0.13$0.13$0.13$0.13$0.13
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
 
View updates from Deutsche Post DHL Group Coronavirus task force.View updates from Deutsche Post DHL Group Coronavirus task force.External Link / New Window